Shipping Policy

1. Overview

• Our commitment: We strive to deliver your order accurately and on time.
• Scope: This policy covers all domestic and international shipments placed through our store.

2. Processing Time

• Order processing: Orders are typically processed within 1-2 business days after receipt of payment.
• Order cut-off time: Orders placed before [3 hours] are processed the same day; orders after may be processed the next business day.
• Exceptions: Some items (e.g., customized or oversized goods) may have longer processing times.

3. Shipping Rates & Methods

• Domestic shipping:
• Standard Free-(delivery in 2-4 business days)
• Express shipping (25 Dirham) (delivery in 1-2 business days)
• International shipping:
• Standard:( 40 Dirham ) (delivery in 8-10 business days; duties/taxes may apply)Priority:
• Free shipping: Available on orders over  (within qualifying regions).

4. Carriers

• We use trusted carriers such as [Carrier A], [Carrier B], and [Carrier C].
• The carrier and service level are chosen based on destination, item characteristics, and available options at the time of shipment.
• Once your order ships, you will receive a confirmation email with the tracking number and carrier details.

5. International Considerations

• Duties & taxes: International customers may be responsible for import duties, taxes, and brokerage fees.
• Customs delays: International shipments may be subject to customs clearance delays beyond our control.

6. Tracking & Delivery

• You’ll receive a tracking number when your order ships.
• Delivery estimates are provided by the carrier and may vary during peak periods.
• If delivery attempts fail, the package may be returned to sender per carrier policy.

7. Shipping Restrictions

• We currently ship to [list of countries/regions].
• Items restricted by destination country or local law will not be shipped or will be restricted at checkout.

Order Changes & Cancellations

• Before dispatch: You may modify or cancel your order within 5 Hours of purchase.
• After dispatch: Changes or cancellations may incur fees or be processed as a return per our Returns Policy.

 Damages & Issues

• Inspect your package upon arrival.
• If items are damaged in transit, contact us within 5 days with photos of the damage and packaging.
• We’ll replace or refund the damaged items per our policy.

Returns & Exchanges

• This shipping policy works in tandem with our Returns Policy. See our Returns Policy for details on eligibility, timelines, and process.

Returns Eligibility

• Within timeframe: Items must be returned within 10 days of delivery.
• Condition: Items must be unused, unwashed, and in their original packaging with all tags attached.
• Proof of purchase: A valid order number or receipt is required.
• Non-returnable items :Gift cards Final sale/clearance items Downloadable software or digital products (where applicable)Perishable goods (if applicable)

 Return Process

• Initiate return: Start the return process by contacting us at [email address] or submitting the return request via [returns portal/link].
• Authorization: You will receive a Return Merchandise Authorization (RMA) number and instructions.
• Packaging: Secure the item in its original packaging. Include the RMA number outside the package.
• Label & shipping: We provide a prepaid/paid return label (or you may use your own carrier) depending on the reason for return .If the return is due to our error, shipping costs will be covered by us.

Refunds

• Timing: Refunds are issued to the original payment method within 1-2 days after we receive the returned item.
• Condition check: Refunds may be subject to a restocking fee of 30% if applicable, or if items are opened/used beyond policy.
• Exclusions: Shipping charges are generally non-refundable unless the return is due to our error.